Emotional Experiences

Cleveland Clinic Empathy (2013)

Thu, 14 Mar 2013 01:12:47 -0400

Cleveland Clinic Empathy (2013)

Photo

Wed, 13 Mar 2013 12:32:30 -0400

10 Awesome UX Blogs You’d be CRAZY Not to Follow

Tue, 19 Feb 2013 04:20:32 -0500

10 Awesome UX Blogs You’d be CRAZY Not to Follow

Reframing “UX Design”, by Peter Merholz

Tue, 04 Dec 2012 04:06:00 -0500

Reframing “UX Design”, by Peter Merholz

nothingbutdurden: “A Violinist in the Metro A man sat at a...

Sat, 08 Sep 2012 03:48:35 -0400

nothingbutdurden:

“A Violinist in the Metro

A man sat at a metro station in Washington DC and started to play the violin; it was a cold January morning. He played six Bach pieces for about 45 minutes. During that time, since it was rush hour, it was calculated that thousand of people went through the station, most of them on their way to work.

Three minutes went by and a middle aged man noticed there was musician playing. He slowed his pace and stopped for a few seconds and then hurried up to meet his schedule.

A minute later, the violinist received his first dollar tip: a woman threw the money in the till and without stopping continued to walk.

A few minutes later, someone leaned against the wall to listen to him, but the man looked at his watch and started to walk again. Clearly he was late for work.

The one who paid the most attention was a 3 year old boy. His mother tagged him along, hurried but the kid stopped to look at the violinist. Finally the mother pushed hard and the child continued to walk turning his head all the time. This action was repeated by several other children. All the parents, without exception, forced them to move on.

In the 45 minutes the musician played, only 6 people stopped and stayed for a while. About 20 gave him money but continued to walk their normal pace. He collected $32. When he finished playing and silence took over, no one noticed it. No one applauded, nor was there any recognition.

No one knew this but the violinist was Joshua Bell, one of the best musicians in the world. He played one of the most intricate pieces ever written with a violin worth 3.5 million dollars.

Two days before his playing in the subway, Joshua Bell sold out at a theater in Boston and the seats average $100.

This is a real story. Joshua Bell playing incognito in the metro station was organized by the Washington Post as part of an social experiment about perception, taste and priorities of people. The outlines were: in a commonplace environment at an inappropriate hour: Do we perceive beauty? Do we stop to appreciate it? Do we recognize the talent in an unexpected context?

One of the possible conclusions from this experience could be:

If we do not have a moment to stop and listen to one of the best musicians in the world playing the best music ever written, how many other things are we missing?”

"I’m not going to censor myself to comfort your ignorance."

Sat, 08 Sep 2012 03:20:57 -0400

“I’m not going to censor myself to comfort your ignorance.”

- Jon Stewart (via treymis)

"D4D [Design for Delight] is our number 1 weapon in attaining growth and there is no #2"

Thu, 06 Sep 2012 04:59:42 -0400

“D4D [Design for Delight] is our number 1 weapon in attaining growth and there is no #2”

- Scott Cook

"Henry Ford understood this when he remarked, “If I’d asked my customers what they..."

Thu, 26 Jul 2012 02:34:02 -0400

“Henry Ford understood this when he remarked, “If I’d asked my customers what they wanted, they’d have said a ‘faster horse’”. This is why traditional techniques such as focus groups and surveys, which in most cases simply ask people what they want, rarely yield important insights.”

- Tim Brown, Change By Design (2009)

Jared Spool - The Anatomy of a Design Decision

Sun, 01 Apr 2012 18:02:41 -0400

Jared Spool - The Anatomy of a Design Decision

Melissa Matross, The Hotwire experience

Tue, 06 Mar 2012 03:13:32 -0500

5 lessons from Melissa Matross, Head of Mobile at The Hotwire Group and former Director of User Experience - MX Conference 2012.

#1. Quit complaining.

#2. Know your customer.

#3. Look at other industries. (know your competitors and outside your industry)

#4. Know and speak the data. (understand what metrics are important in your company)

#5. Own your solutions.

"#1. Turning our tools on ourselves #2. Breaking the rules #3. Being interdisciplinary until it..."

Mon, 05 Mar 2012 00:44:26 -0500

“#1. Turning our tools on ourselves
#2. Breaking the rules
#3. Being interdisciplinary until it hurts
#4. Get ahead of the Duck, way ahead
#5. Theory counts
#6. New conceptual models & methods
#7. Getting from vision to stuff
#8. Oh yeah, and have Fun!!!!!”

- 8 lessons learnt along the way, Genevieve Bell, Director of User Interaction and Experience, Intel Labs - MX Conference 2012

LEGO's experience wheel

Wed, 29 Feb 2012 16:26:00 -0500

LEGO's experience wheel:

"Good design should be innovative Good design should make a product useful Good design is aesthetic..."

Tue, 28 Feb 2012 02:27:00 -0500

“Good design should be innovative
Good design should make a product useful
Good design is aesthetic design
Good design will make a product understandable
Good design is honest
Good design is unobtrusive
Good design is long-lived
Good design is consistent in every detail
Good design is environmentally friendly
Last but not least, good design is as little design as possible”

- Dieter Rams in Objectified (2009) directed by Gary Hustwit

http://www.vitsoe.com/en/gb/about/dieterrams/gooddesign

Breaking the comfort zone

Tue, 21 Feb 2012 15:30:52 -0500

Breaking the comfort zone

Timberland stores testing interactive shopping experience

Tue, 21 Feb 2012 03:11:24 -0500

Timberland stores testing interactive shopping experience

JACK: Experience Brands: (Brand) Love isn't enough

Thu, 16 Feb 2012 00:46:39 -0500

JACK: Experience Brands: (Brand) Love isn't enough:

experiencebrands:

A new study by Accenture (http://bit.ly/xHldfD) shows that brand love isn’t enough to keep customers loyal and focused on your brand. It’s a perfect parellel to relationships (a nod to Valentine’s Day tomorrow). An enduring feeling of loyalty isn’t enough to keep the spark alive - you…

"The smartest designs address needs consumers never knew they had."

Thu, 16 Feb 2012 00:35:02 -0500

“The smartest designs address needs consumers never knew they had.”

- Design is how it works - Jay Greene (2010)

"Design and desire are inseparable. Design is important as it is the holistic approach which produces..."

Wed, 15 Feb 2012 13:35:33 -0500

“Design and desire are inseparable. Design is important as it is the holistic approach which produces the ‘want to have’ factor. Eighty per cent of customers buy the MINI due to its design, so designing a product with the ‘want to have’ factor has certainly paid off in this case.”

- Gert Hildebrand, head of MINI design, BMW

http://www.designcouncil.org.uk/publications/Design-Council-Magazine-issue-1/Design-matters/

Among the six Intuit Operating Values, Delight is the second...

Wed, 15 Feb 2012 02:08:00 -0500

Among the six Intuit Operating Values, Delight is the second one.

Delight customers. We put customers at the heart of everything we do. We work together to deliver end-to-end experiences so profound that customers love using our products and services, and actively recommend them.

http://about.intuit.com/about_intuit/operating_values/

Design for Business (D4B)

Tue, 14 Feb 2012 03:57:00 -0500

The LEGO design process has four steps.

P0 - “LEGO designers, marketers, finance staff, and others look broadly at potential business opportunities, study consumer trends, and come up with ideas for their business groups.”

P1 - “the ideation phase […] it’s when the product groups start brainstorming concepts that might address the opportunities”

P2 - “the best concepts from the previous phase are developed, business cases are prepared, and prototypes are created.”

P3 - “LEGO executives look at account development and manufacturing costs, and decide which product s to take to market.”

- Jay Greene, Design is how it works (2010)