Melissa Matross, The Hotwire experience
5 lessons from Melissa Matross, Head of Mobile at The Hotwire Group and former Director of User Experience - MX Conference 2012.
#1. Quit complaining.
#2. Know your customer.
#3. Look at other industries. (know your competitors and outside your industry)
#4. Know and speak the data. (understand what metrics are important in your company)
#5. Own your solutions.